Written by : Nick
06-04-2025
Solving the Issue with Roger Smartry 4 Double Swing Automation in Auckland
Recently, I installed the Roger Smartry 4 double swing automation system with the Edge1 controller for one of our Auckland clients. At first, everything worked perfectly. The system responded as expected, and the gates opened and closed smoothly. However, a few days later, the customer noticed something strange: the gate would sometimes almost close, then suddenly bounce back.
This unexpected issue raised concerns, as it disrupted the flow of daily operations. But as always, we were ready to solve it. Here’s how we tracked down the problem and fixed it – and how we can do the same for you.
The Problem: Gate Reopening During Closing
The issue occurred during the closing cycle of the gate. The motors would push against the inner mechanical stopper, and at that exact moment, the signal from the photocells would disappear. Now, here’s where it gets tricky. While this didn’t affect the opening of the gate, it caused a problem when closing.
When the signal from the photocells was lost, the system “thought” something was in the way, like a person crossing the sensor. This led to the gate reopening, creating unnecessary delays and inconvenience. As you can imagine, this was frustrating for the customer, and it needed to be addressed promptly.
The Solution: Connecting the Mains Earth Core to the Com Board Input
When I first investigated the issue, I noticed the signal drop at a very specific point – right when the motors made contact with the mechanical stopper. That’s when I consulted with Leeroy from Unlimited Electrical Ltd, a trusted expert in the field. After reviewing the system, Leeroy suggested an effective solution: connecting the mains earth core to the Com board input.
This solution was simple, yet it worked wonders. After making this connection, the issue was resolved. The gate no longer bounced back during the closing cycle, and the photocells worked correctly, ensuring smooth operation both when opening and closing.
Why This Fix Works
The reason this fix worked so well is related to the way electrical systems handle grounding. The Roger automation system relies on proper grounding to ensure stable signal transmission. By connecting the mains earth core to the Com board input, we established a more reliable connection. This eliminated the issue of losing the photocell signal when the gate reached the mechanical stopper, allowing for smoother operation and preventing unnecessary reopening.
This simple yet effective fix saved the day, and the customer was thrilled with the results. They no longer had to deal with the inconvenience of the gate malfunctioning.
Why You Should Call Us for Automation System Repairs in Auckland
If you’re facing similar issues with your Roger Smartry automation system, or any other automation system for that matter, it’s time to call in the professionals. Here’s why we’re the right choice for you:
- Expertise in Roger Systems
Our team has hands-on experience with Roger automation systems, including the Smartry 4 models. We know how to troubleshoot and fix issues quickly, no matter how complex they may seem. - Tailored Solutions
Every system is unique, and so are the problems that come with it. We take the time to understand the issue and apply the most effective solution, just like we did with the mains earth core fix. - Fast and Efficient
We understand that time is money. That’s why we offer quick, efficient service. When you call us, we’ll come to your location in Auckland, diagnose the problem, and implement a solution in no time. - Affordable Pricing
We believe in providing quality service at competitive prices. You’ll never be surprised by hidden fees or charges. We keep things transparent, so you can trust that you’re getting great value for your money. - Customer-Focused Approach
Your satisfaction is our top priority. We pride ourselves on providing excellent customer service. From the first phone call to the completed repair, we ensure that you’re happy with our work.
Contact Us Today for a Hassle-Free Fix
If you’ve noticed strange behavior in your Roger automation system, or if you’re facing any other technical issues, don’t wait for it to worsen. Let us help you get your system back on track. With our quick, expert service, we’ll solve the problem and ensure your gates work smoothly, just like they should.
We offer fast response times for Auckland businesses, and we are always ready to help you with any automation issues. Whether it’s a malfunctioning system, a glitch with the sensors, or something more complex, we’re the experts you can trust.
So, if you’re dealing with issues like the one we just fixed for our client, contact us today. We’ll get your automation system running smoothly again in no time. Don’t let faulty equipment slow you down – call us now and experience the difference!
Solving the Issue with Roger Smartry 4 Double Swing Automation in Auckland